No-cool calls you miss, texted back and booked.
In a Texas summer, nobody with warm air blowing waits for a callback. When you can't pick up, Top Set texts them back in about a minute, books the job on your calendar and texts you the details.
New job booked: Jessica M., AC blowing warm air, 2417 Oak Hollow Dr, tomorrow 8–10 AM. It's on your calendar.
In July, the first shop to answer gets the no-cool call.
You can't run a changeout and answer the phone at the same time. A homeowner sweating in a hot house doesn't leave a voicemail and wait. They go back to Google and call the next HVAC company until somebody picks up.
- You're up in an attic in Frisco. The phone's in the truck.Missed call
- AC quits after dinner in McKinney. Your office closed at 5.Missed call
- Heat's out on the first cold morning. You're already on another call.Missed call
- Website form: "Outside unit is buzzing." You're between jobs.Web lead, no reply
Top Set texts each of them back within about a minute.
How it works
Three steps, while you keep working.
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A call goes unanswered
You're on a job, it's after hours or the line is busy. Same when a lead comes in from the form on your website.
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They get a text back in about a minute
It asks what's wrong and where the job is, then offers open times from your calendar.
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The job is booked. You get the details.
It books the time they pick and texts you their name, number, address and the problem.
It only texts people who called you or sent you a lead. It never cold-calls anyone.
Watch a missed HVAC call get booked
Press play. You'll see the customer's side of the conversation, then the text that lands on your phone.
A customer calls Your Shop Heating & Air after hours. Nobody picks up.
Tonight
7:42
No new jobs yet.
- Status
- Ready
- First text back
- –
- Job booked
- –
Sample conversation with a made-up customer. "Your Shop" stands in for your shop's name. In real use the first text goes out within about a minute of the missed call, and how long booking takes depends on how fast the customer replies.
What missed calls cost you
Your numbers, your math. Change any of them and it updates.
These are example numbers. Put in yours.
This is what missed calls cost your shop, not a Top Set price. Pricing depends on your call volume, and I go over it on the demo.
Set up by me, not a support ticket
I'm Avery Fisk, and I'm based in Frisco. I don't send you a link and a login. We get on a 15-minute video call, I show it to you live, and you text it from your own phone.
If it's a fit, I set it up with you myself, and we test it together before it goes live. In Dallas–Fort Worth, I can do it at your shop if you'd rather.
What owners ask first
Something else? Email afisk@topsetai.com.
How much does it cost?
It depends on your call volume. I'll show you on a 15-minute video call, and if it doesn't make sense for you, I'll tell you.
Does it sound like a robot?
That's why I show you live instead of sending a recording. You text it from your own phone, ask it what your customers ask, and decide for yourself. If you'd hang up on it, don't buy it.
Will it call or text people out of the blue?
No. It only texts people who called your shop or sent you a lead. It never cold-calls anyone.
How does setup work?
On a video call with me. We go over the work you do, the areas you cover and when you can take jobs, and you test it from your own phone before it goes live. In DFW, I can do it at your shop instead.
I already have an answering service.
Keep it if it works for you. The thing to check: does it book the job on your calendar and text you the details, or does it just take a message? Bring it up on the demo and we'll compare.
Who else uses it?
Top Set is new, and I'm building it in public on YouTube, Instagram and TikTok. That's why I show it to you live and set it up with you myself, so you can judge it for yourself.
Do you only work in Dallas–Fort Worth?
No. Demos and setup run over video, so it works wherever your shop is. I'm in Frisco, so in DFW I can also come to you.
Other trades I set up
The same setup, built around the calls each trade gets.
Book a 15-minute demo
Tell me about your shop and I'll reach out myself, usually the same day.
- I call or text you to pick a time.
- We hop on a 15-minute video call and I show it to you live, on your own phone.
- If it's a fit, I set it up with you. In DFW, I can come to your shop instead.